Customer Service Manager for Digital Events (m/f/d)
MediaEvent Services is looking for reinforcement for the Client Service Management Team in Wetzlar.
We develop and operate a cloud-based webcast platform that allows our clients to host events with large numbers of attendees, which we sell both on a subscription and “per use” basis. In addition, we offer professional event production services for such live events, i.e. we provide our customers with the technical equipment and manpower.
Currently we are a team of 20 people in two locations: Wetzlar is our headquarters and Berlin is home to our software development team.
The Client Service Management team is the central interface to the customer. This is where the creation and updates of sales and support content, lead tracking, account management, first-level support, onboarding for new customers and managed service are bundled – in other words, everything that encompasses the customer lifecycle.
It is important to mention that we are not looking for classic “sales people” here and do not want cold calling. The aim is to generate and serve leads online – i.e. inform about our services and successes via product website, company website, directly via email or also in social networks.
These are your tasks:
- Make sure our existing customers are happy (Account Management)
- Process incoming leads (no cold calling)
- Support our customers with the execution of their webcasts on our platform SlideSync
- Conduct onboarding training for our customers
If you can find yourself in some of the points, we look forward to hearing from you. Ideally, you have completed an apprenticeship in a commercial profession (preferably in the event, business or technical/media-related field) or a comparable degree.
Important for this job are very good communication skills (German and English spoken and written), conscientiousness, customer and solution orientation.
You should be able to work independently, goal-oriented and structured and have a technical affinity.
At peak times, our customers can be queuing up – you should be able to deal with this situation confidently.
Home office is common with us and we organize it ourselves in the teams. The important thing is the goals, not the place of work.
We are an established company with the creative spirit of a start-up and constant change. Are you curious, do you like talking to people and are you not afraid to question things? You can imagine something under Customer First? Then you’ve come to the right place!
If you do not bring everything with you: Apply anyway! Everything can be learned if you have the ambition.
We are looking forward to your message incl. Salary requirements to firstname.lastname@example.org.
By the way, origin and gender do not play a role for us – not only in the text, but also in practice.